Financial Services Guide
This Financial Services Guide describes our financial services to assist you to decide whether to use us.
It also describes how we are remunerated, our professional indemnity insurance and how we handle any complaints you may have. We may give you other documents when providing our services. These may include:
- Statements of Advice If we provide you with advice about your personal circumstances, we will confirm it in a Statement of Advice.
- Product Disclosure Statements If we recommend that you acquire a financial product, we will also provide you with a Product Disclosure Statement containing information about the product’s features and risks.
We hold an Australian financial services licence which authorises us to provide financial advice on and assist you to arrange superannuation, managed investment schemes, deposit and payment products, securities and government debentures, stocks or bonds.
We act for you when giving advice and arranging financial products.
How can you deal with us?
You can deal with us via our website. However we can also be contacted by phone or email if you need assistance. It is important that you provide us with complete and accurate information about your circumstances and you take the time to check any assumptions we make and the basis for our advice. If you don’t our advice may not be appropriate for your needs.
How we are paid
For our initial review and advice, we charge a fee of $99 including GST, depending on the complexity of your situation.
Who we pay?
- Employees All our employees are paid an annual salary and do not receive any commission or other benefits when you receive advice from us.
- Referrers If you were referred to us, we may pay commission or other benefits to the organisation who referred you to us. We will tell you the amount, if any, in your Statement of Advice.
Our professional indemnity insurance
We have professional indemnity insurance in place which covers us for any errors or mistakes relating to our financial services. This insurance meets the requirements of the Corporations Act and covers the services provided by our employees after they cease working with us provided we notify the insurer of the claim when it arises and this is done within the relevant policy period.
What to do if you have a complaint?
If you wish to complain about our services, you can contact our Complaints Officer on (02) 8282 2982. We will acknowledge receipt of your complaint immediately, and attempt to resolve it within 30 days.
We are a member of the Financial Ombudsman Service, an external dispute resolution scheme. If you are not satisfied with the manner in which we handle your complaint, you are entitled to take your complaint to them. Their contact details on their website www.fos.org.au. You can access this scheme for free and any decision they make is binding on us, but not on you.
How can you contact us?
We can be contacted at:
SuperEd Pty Ltd
Phone: (02) 8282 2982
How we protect your privacy?
At SuperEd we take your privacy seriously. We use the information you provide us to advise you on your financial circumstances, goals and strategies. We provide your information to the product issuers with whom you choose to deal (and their representatives). We do not trade, rent or sell your information or disclose it to overseas recipients.